Frequently Asked Questions

• How many days before arrival is necessary to pay for a stay?
  Unless you book your stay a few months in advance, it is necessary to pay 100% deposit for stay 5 weeks before arrival
  If the booking is made four weeks or less before check-in, the date of payment would be agreed with your personal agent, but it usually required within 24 hours - up to 7 days.
• It is possible to pay for a stay in cash or by credit card directly at the arrival?
  We require payment for the stay in advance, as we are able to send you voucher only based on your payment
  Payment is possible by bank transfer, direct deposit to our account (CSOB) or a credit card before arrival.
• Can I donate the stay in the form of a gift voucher? How should I do?
  Yes, it is possible to buy a Gift Voucher for stay. You have possibility to book it by phone, e-mail or on our website to complete the booking form. In the note, there should be information, that it is a gift voucher and the name of the person, which the voucher is intended for.

How to make a reservation.

Book your stay you can in different ways, it's up to you which method you prefer.

1. Reservation form

If you have chosen a particular stay, hotel, room type and dates fill out the reservation form. This form can be found at each hotel / stay and you will be shown after pressing "Non-binding booking".

2. E-mail

Send us an e-mail with exact requirements /period of stay, number of adults, children, age of children, room type, specific type of accommodation, send your phone number, name and we will reply with a specific offer.

3. Reservation phone

If you prefer personal contact and need more information, you can book your stay by phone, our agents are at your disposal.
Say your inquiry and we will call you back with a specific offer.

Complete your reservation is possible within a few minutes during a woking day, if you have email or phone.